Active Program · The Humble Travelers Foundation

PDX Resource
Compass
The Navigator Series

1,031+ searchable local resources — and a growing team of Peer Navigators who bring the Compass directly into Portland's most underserved communities. Active outreach, not passive information.

Layer 1 · Digital
🧭 PDX Resource Compass
Free, searchable, mobile-first directory at humbletravelers.org/community-support. No login. No app. No ads. Works on any device. 1,031+ resources across 19+ categories — always updated.
Layer 2 · Human
🤝 The Navigator Series
Trained Peer Navigators bring the Compass into shelters, food pantries, libraries, and transit hubs — walking side-by-side with residents through the process of finding and actually reaching help.
Integration
✓ Together, they close the gap
Every human interaction deepens awareness of the digital tool. Every digital touchpoint includes a path to human support. Neither alone is sufficient — together, they form a complete navigation system.
"Active navigation, not passive information."
1,031+Local Resources
19+Service Categories
FreeAlways, No Exceptions
0Sign-ups Required
The Problem We Are Solving

Portland has resources.
Access is the barrier.

Vulnerable residents face four compounding barriers — and a static directory alone addresses only the first.

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Discovery barrier — Not knowing which services exist or where to find them.
🗂️
Navigation barrier — Complex intake processes, eligibility requirements, and waitlists that require active guidance to navigate.
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Language barrier — Services and directories available only in English, inaccessible to a large share of those who need them most.
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Trust barrier — Reluctance to engage with systems, particularly among immigrant, unhoused, and historically marginalized communities.
How We Respond
A digital tool + a human layer
If residents know what is available, understand how to access it, feel supported by someone they trust, and can communicate in their own language — then the gap between resource existence and resource access closes. The Navigator Series builds each of those bridges simultaneously.
Compass directory addresses the discovery barrier
Peer Navigators address the navigation barrier
Multilingual materials address the language barrier
Community-recruited navigators address the trust barrier
The Navigator Walkthrough

How a person moves
through the system.

Every interaction follows a four-step model designed to meet people where they are and leave them better equipped to navigate independently next time.

1
Ask
The navigator opens with a simple question: What do you need? No clipboard, no gatekeeping. Just a direct conversation about what's most pressing right now.
2
Show
The navigator opens the Compass directory together with the resident — showing them the tool they can return to on their own, on any device, for free, any time.
3
Search
They run a live search for the specific need — filtering by category, language, location, and eligibility — and identify the best-fit resources together.
4
Teach
The navigator shows the resident how to return to the Compass independently. A follow-up check-in is scheduled within two weeks to confirm connection and identify any remaining needs.
Volunteer Structure

The Navigator
Tier System

Every community member who joins as a General Volunteer can grow into a Navigator Lead or Program Coordinator over time — a clear leadership pathway built into the program design.

Entry Level
General Volunteer
One-time or occasional pop-up support. Minimal training — single orientation session and event-day briefing. No case management responsibilities.
Core Volunteer
Peer Navigator
Ongoing navigator relationships with residents. Logs referrals and conducts follow-ups. 12-hour foundational training plus monthly team meetings.
Team Lead
Navigator Lead
Supervises a small team of Peer Navigators, manages pop-up logistics, mentors new navigators. Requires Peer Navigator experience plus Lead training module.
Program Oversight
Program Coordinator
Oversees full program operations, partner relationships, training curriculum, and funder reporting. Requires Navigator Lead experience plus coordination onboarding.
Navigator Series Pop-Ups

We go where
people already are.

The Navigator Series is a recurring circuit of bi-weekly mobile pop-up events — 60–90 minutes each — at high-traffic community locations across Portland. No sign-up required. No clipboards. Just a welcoming table and a navigator ready to help.

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Public Libraries
Multnomah County branches — Woodstock, Midland, St. Johns, and others. Serves seniors, unhoused, families, and the general public.
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Food Pantries & Meal Sites
Oregon Food Bank network, JOIN meal programs. Directly reaching those experiencing housing instability and food insecurity.
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Community Centers
IRCO, New Portlanders sites, culturally-specific organizations. Prioritized for multilingual and immigrant community outreach.
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Transit Hubs
Gateway TC, Powell/Division TriMet stops. Reaches a broad cross-section of the community, including those experiencing homelessness.
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Parks (Warm Months)
Lents Park, Colonel Summers, Gateway Plaza. Open community access — families, unhoused residents, and the general public.
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Senior Centers
Meals on Wheels People, SE Works. Navigator support with print materials and phone-accessible resources for older adults.
Join the Navigator Series

Help us bring the
Compass to people.

"A directory tells people where help is. A navigator walks them there."

Peer Navigators are recruited directly from the communities they serve. No social work background required — only lived experience with the barriers the program addresses, and a willingness to walk alongside a neighbor.

We're also actively seeking community organizations, libraries, food pantries, and community centers to host Navigator Series pop-up events. If your space is trusted by underserved residents, we want to bring the Compass there.

✓ No background in social work required ✓ 12-hour foundational training provided ✓ Flexible scheduling — sign up for specific events ✓ Clear advancement pathway from volunteer to lead
Use the Resource Compass
Need help finding resources?
The PDX Resource Compass is free to use, always. No login, no app, no pop-ups. Search 1,031+ services across housing, food, healthcare, legal aid, mental health, and more — in multiple languages.
Open the Compass ↗
humbletravelers.org/community-support